TEXT
The way text looks and is read on the web can be very different than how it looks and is read on a printed piece.
The following are guidelines for how pages should be formatted to read the best on a computer screen and to match the look of MLT's web design.
Our Products
MLT, MLT Vacations, Worry-Free Vacations, WorldVacations, WorldAgent Direct
Correct: |
MLT Vacations |
Incorrect: |
MLT Vacations Inc. |
Correct: |
Worry-Free Vacations |
Correct: |
NWA WorldVacations |
Incorrect: |
NWA World Vacations |
Correct: |
WorldVacations |
Correct: |
WorldAgent Direct |
Incorrect: |
World Agent Direct |
Incorrect: |
World Agent direct |
Formatting for the Web
Registration Marks, Copyrights, and Trade Marks
Not to be superscripted on the web.
- Superscripting on the web throws off paragraph leading (too much space between the line of text and the one above it).
- Also, superscripting at our normal font size makes the superscripted text difficult (if not impossible) to read.
- Trade marks should be coded ™ (see HTML Special Character Codes) and will appear superscriped on the web, without adding extra line space/leading.
Correct: |
NWA WorldVacations® |
Incorrect: |
NWA WorldVacations® |
Correct: |
The DaVinci Code™ |
Prices
Use a comma to separate thousands on the web.
- Large numbers are easier to scan on the web if commas are used.
Correct: |
$1,200 |
Incorrect: |
$1200 |
Times
- Use lowercase am/pm next to time (no separating space, no periods) to make the time readable as one word/phrase and to eliminate line-wrapping issues.
- Use n-dash on static web pages (pages that are always live); hyphens ok to use on temporary pages (deals/specials)
Correct: |
11:30am |
Incorrect: |
11:30 AM |
Incorrect: |
11:30AM |
Correct: |
12:00am – 1:00pm |
Acceptable: |
12:00am - 1:00pm |
* Times used in the booking path may be formatted differently due to incoming Suntrac data.
Dates
- Use lowercase 3-letter month (Jan, Feb, Mar, Apr, May, Jun, Jul, Aug, Sep, Oct, Nov, Dec) for easy web scanability
- Use full month name when only accompanied by a year and not a specific date
- Hyphens display very small on the web; to give more separation, use an n-dash to separate date spans (Sep 4 – Oct 7, 2007)
- Hyphen ok to use to separate date spans within a single month (Oct 4-30)
- Use n-dash on static web pages (pages that are always live); hyphens ok to use on temporary pages (deals/specials)
Correct: |
Jan 1, 2008 |
Incorrect: |
January 1, 2008 |
Correct: |
January 2008 |
Incorrect: |
Jan 2008 |
Correct: |
Sep 4 – Oct 7, 2007 |
Acceptable: |
Sep 4 - Oct 7, 2007 |
* Dates used in the booking path may be formatted differently due to incoming Suntrac data.
Phone Numbers
- Don't use parenthesis to separate out the area code. In smaller fonts, it can be harder to read the numbers inside the parenthesis, and the parenthesis can look like a number 1.
Correct: |
212-484-1222 |
Incorrect: |
(212) 484-1222 |
Underlining and Italics
Underlines are reserved for links only and might confuse the user. Use bold, italics, or quotes instead.
Correct: |
Check out the local newspaper, "London Daily," for more info. |
Acceptable: |
Check out the local newspaper, London Daily, for more info. |
Incorrect: |
Check out the local newspaper, London Daily, for more info. |
U.S.A.
Always use periods with no space when writing U.S. or U.S.A.
Correct: |
U.S.A. |
Acceptable: |
U.S. |
Incorrect: |
USA or US |
Exclamation Marks and Ampersands
Use exclamation marks sparingly. If used in a headline, only use once (and don't use on every headline).
If an ampersand means "in addition to" or "plus", use a plus sign instead. (Only applies to headlines and charts; if in a paragraph, spell out the word "and" or "plus".)
- Don't use an ampersand next to a dollar sign; the shapes are too similar and make it hard to scan
- Use a plus sign in headlines, one-liners, and charts when combining package info (air + hotel + car)
Incorrect: |
Final week! Save 25% on airfare & $100 more! |
Correct: |
Final week: Save 25% on airfare + $100 more |
Incorrect: |
Manzanillo wants you! Save up to $400! |
Correct: |
Manzanillo wants you! Save up to $400
(or)
Manzanillo wants you — save up to $400! |
Incorrect: |
Air & 5 nights hotel from |
Correct: |
Air + 5 nights hotel from |
Incorrect: |
Save up to $400 when you purchase your air + hotel vacation package to Manzanillo, by Jan 31, 2008. |
Correct: |
Save up to $400 when you purchase your air and hotel vacation package to Manzanillo, by Jan 31, 2008. |
"New," "Extended," "Limited time," and "Final week" flags on Deals pages/Welcome banners
These flags are always followed by a colon (:); never use an m-dash or exclaimation mark to separate the flag from the headline. NEW can be in all-caps, Extended, Limited time, and Final week are in initial caps.
- Use a colon to conserve space
- Word following colon to have initial capital letter (should read the same if there wasn't a "flag" preceding it)
Incorrect: |
NEW — Dive into savings — save up to $400 to Cozumel |
Incorrect: |
NEW! Dive into savings — save up to $400 to Cozumel |
Correct: |
NEW: Dive into savings — save up to $400 to Cozumel |
Incorrect: |
EXTENDED: Dive into savings — save up to $400 to Cozumel |
Correct: |
Extended: Dive into savings — save up to $400 to Cozumel |
Incorrect: |
Limited Time: Dive into savings — save up to $400 to Cozumel |
Correct: |
Limited time: Dive into savings — save up to $400 to Cozumel |
Incorrect: |
Final Week — Dive into savings — save up to $400 to Cozumel |
Correct: |
Final week: Dive into savings — save up to $400 to Cozumel |
Web Words
Internet, web, website, web page
- The word "web" should be lowercase, unless at the beginning of a sentence
- Internet should be capitalized
- Website is one word, lowercase, unless at the beginning of a sentence
- Web page is two words, lowercase, unless at the beginning of a sentence
Correct: |
Writing for the web is different than writing for print. |
Correct: |
For more information, visit our website. |
Correct: |
Redeem your promo code via the Internet. |
Log in, Log-in
"Log in" is an action verb; "log-in" is a noun.
Correct: |
Please log in to your account. |
Correct: |
Your log-in id is invalid. |
MLT E-Certificate, e-certificate, e-mail
- "MLT E-Certificate" is a proper noun and should have a capital E and a capital C, otherwise e-certificate should be lowercase.
- E-mail should always be hyphenated and be all lowercase, unless at the beginning of a sentence.
Correct: |
Use your MLT E-Certificate to buy a vacation package. |
Correct: |
Enter your e-certificate number. |
Correct: |
Sign up for weekly e-mail. |
Correct: |
E-mail us your comments. |
Other hyphenated words to consider:
- E-Technology, E-Marketing (proper nouns) (NOT E-technology, E-marketing)
Copywriting for the Web
Headlines
Web headlines are like newspaper headlines and should use sentence-style formatting. (Initial capital with capital proper nouns.)
- Sentence-style headlines are easier to scan on the web
- An m-dash is a pause in the middle of a sentence; the word following an m-dash should be lowercase unless a proper noun.
Correct: |
Great savings to Grand Cayman — up to $400 |
Incorrect: |
Great savings to Grand Cayman — Up to $400 |
Incorrect: |
Great Savings to Grand Cayman — Up to $400 |
Descriptions
For easy web scanability, use a break after the hotel/destination/activity name to separate it from the descriptive paragraph.
Correct: |
Sandals Inn
The ideal resort for guests looking for a romantic experience at an intimately sized resort. This resort is located steps away from the Hip Strip in Montego Bay. |
Incorrect: |
Sandals Inn — The ideal resort for guests looking for a romantic experience at an intimately sized resort. This resort is located steps away from the Hip Strip in Montego Bay. |
Keep it simple.
Keep headlines and sentences short and to the point. Don't use unnecessary words, such as:
Incorrect: |
Please see the Terms and Conditions for additional information. |
Correct: |
See the Terms and Conditions for additional information. |
Incorrect: |
Dive into savings of up to $400 to Cozumel |
Correct: |
Dive into savings up to $400 to Cozumel |
Incorrect: |
Vacation packages include:
• Roundtrip air transportation
• Choice of accommodations
• Hotel taxes
• Up to 2,500 WorldPerks® Bonus Miles in addition to credited miles
• And more! |
Correct: |
Vacation packages include:
• Roundtrip air transportation
• Choice of accommodations
• Hotel taxes
• Up to 2,500 WorldPerks® Bonus Miles in addition to credited miles |
Incorrect: |
To save, simply make your reservations by January 19 for travel through May 2008. |
Correct: |
To save, make your reservations by Jan 19 for travel through May 2008. |
- In cases of "And more", all effort should be used to list out what's "more." Users will expect full details from the web (vs. print) especially if a printed piece says to see the web for more info.
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